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Patient Survey Results *
(X)
Five physician offices, or practices, volunteered to report results of a patient survey on myCareCompare.org. By participating in this pilot project, these practices are taking the first steps towards the use of a standard patient experience survey across our community.
The physician practices included in the report are part of two health systems:
Henry Ford Medical Group
Henry Ford Medical Center - Canton
Henry Ford Medical Center - East Jefferson
Henry Ford Medical Center - Woodhaven
Trinity Health
Lake Orion Internal Medicine and Rochester Internal Medicine are part of the St. Joseph Mercy Oakland Health System. Visit the St.
Joseph Mercy Oakland Health System >
The survey asked patients if their doctors explained things clearly, listened carefully, showed respect, provided easy to understand instructions, knew their medical history, and spent enough time with the patient. The scores show how often patients reported "definitely, yes."
The survey asked patients if office staff were helpful and treated them with courtesy and respect. The scores show how often patients reported "definitely, yes."
The survey asked patients how often they got appointments for care as soon as needed and timely answers to questions when they called the office. The survey also asked patients how often they saw the doctor within 15 minutes of their appointment time. The scores show how often patients reported "always."
The survey asked the patients to rate their doctors on a scale of 0 to 10, with 0 being the worst and 10 being the best. The scores indicate how often patients rated their doctors 9 or 10.
| Medical Centers | How Well Doctors Communicate With Patients | Helpful, Courteous, and Respectful Office Staff | Getting Timely Appointments, Care, and Information | Patients' Rating of the Doctor |
|---|---|---|---|---|
| Regional Comparison* |
90%
|
92%
|
61%
|
76%
|
| Henry Ford - Canton Medical Center Number of patient surveys: 306 |
88%
|
94%
|
56%
|
72%
|
| Henry Ford - East Jefferson Medical Center Number of patient surveys: 306 |
87%
|
92%
|
63%
|
70%
|
| Henry Ford - Woodhaven Medical Center Number of patient surveys: 233 |
85%
|
94%
|
60%
|
70%
|
| Lake Orion Internal Medicine Number of patient surveys: 298 |
92%
|
77%
|
54%
|
76%
|
| Rochester Internal Medicine Number of patient surveys: 192 |
90%
|
91%
|
62%
|
68%
|
* Regional Comparison: Regional comparison data come from approximately 22 other practices from the Michigan, Wisconsin and Minnesota area that are using the same survey (more than 6695 survey responses to date).
* Data issues are common in health care quality reporting and vary in nature. For more information on the kinds of data issues we face and how we deal with them, please click here.